- Non-standard packaging
If the total length of the sides shall be equal or more than 180 cm, or one side is equal or longer than 120 cm -> the weight coefficient 1,3 shall be applied. If the total length of the sides shall be equal or more than 300 cm, or one side is equal or longer than 200 cm -> the weight coefficient 1,5 shall be applied. For example: if a parcel measures 100x100x10 and weighs 30 kg -> it will be charged as a 39 kg parcel.
The maximum possible length of one side of the package when shipping via DPD couriers is 3 m. If length of one side of the package is longer than 3 m, additional fees may apply. Please contact PirkEU customer service before ordering a shipment longer than 3 m.
- Pickup of shipments
Shipments in Lithuania are picked up in Kaunas and Vilnius pickup points or sent via DPD courier to Omniva self-service parcel terminals or DPD pickup points. If shipments weighing more than 30 kg, courier will deliver shipment to the first-floor door. If you want shipments to be delivered to other floors you need to pay an additional fee for the carrying service (the price of the service is 25,00 EUR).
If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.
- DPD services in Neringa
DPD couriers in Neringa only deliver packages. If you want to ship pallets, you need to contact us individually.
Postal codes for which the surcharge applies for sending packages with DPD courier: 93012-93014, 93017, 93100-93105, 93121-93127, 93129.
Delivery to these postal codes applies additional fee – 20,00 euro.
* Additional fees do NOT APPLY to shipments to the Nida post office (Taikos st. 4A, LT93121).
- DPD stevedoring
You can choose DPD stevedoring service for shipments from 0,01 kg to 80 kg. The price of this service is 20,00 EUR.
Each additional 50 kg + 15,00 EUR. The maximum limit for shipments is 480 kg.
For example order with a total shipment weight of 480 kg. The price would be 20 + 15 * 8 = 140,00 Eur.
The maximum weight of an indivisible item can be up to 80 kg. Total weight of shipments may be higher.
For individuals DPD stevedoring service VAT charge is not applied. VAT applies to legal persons.
- Shipment insurance
Shipment insurance prices:
5,00 Eur - for shipments with a value of up to 100,00 Eur.
10,00 Eur - for shipments with a value of up to 500,00 Eur.
15,00 Eur - for shipments with a value of up to 1000,00 Eur.
- Picking up of shipments from German DHL terminal
If shipment is left at the German DHL pick-up terminal, the pick-up price from the terminal is 10,00 Eur for each shipment. Pickups are available ONLY from this terminal (DHL Filiale Am Ohmberg Neue Str. 2a).
- Shipments from UK
- ALL shipments from UK are applied to import VAT fee (21% of the value of the parcel and the value of its shipping costs).
- Shipments from UK are applied to an administration fee:
Shipment value from 0,00 Eur to 150,00 Eur – 8,99 Eur;
- Parcels exceeding 150 EUR will not be transported temporarily;
- Goods that are prohibited (clause 2.4 of the rules), will not be transported, for which you will have to pay a fee for acceptance and return to the seller (which will depend on the dimensions and weight of the shipment).
- Shipments from Japan
- ALL shipments from Japan are applied to import VAT fee (21% of the value of the parcel and the value of its shipping costs).
- Shipments from Japan are applied to an administration fee:
Shipment value from 0,00 Eur to 150,00 Eur – 8,99 Eur.
Shipment value from 150,00 Eur and more – 29,99 Eur.
PirkEU packaging fee – 1,45 Eur.
- Shipments from Japan are calculated by volumetric weight (length*width*height / 5000 = volumetric weight). Weight or volumetric weight, which is higher, is taken, and the final price is calculated based on that.
- The maximum size and weight of shipments from Japan is 50x50x60 cm and 30 kg.
- Shipments from Japan with integraded lithium batteries applies an additional charge - 10,00 Eur.
- Storage conditions
Customer parcels received at the PirkEU warehouse are stored free of charge for 30 calendar days from the moment when shipment status changes to "Shipment at the distribution center, ready for dispatch/collection". At the end of this period, a storage fee of 1,00 Eur per day shall be charged for each parcel.
- Completion fee
Parcels‘ completion fee – 0,99 Eur. Applied for each additional parcel from the same country.
For regular customers who ship from 100 kg per month or more for Euro pallet sized cargoes. Contact our customer service for a discount.
- Additional services in POLAND
- Pickup from In Post 24/7 pickup point in Suwalki.
Pick-up from this In Post 24/7 pickup point in Suwalki - price 3,00 Eur for each shipment, pick-up from another pickup points in Suwalki - price 5,00 Eur for each shipment. It is NOT possible to pick up from pickup points in OTHER CITIES.
- Pick up of large shipments from popular stores and supermarkets.
The price is calculated individually.
- Additional services in the CZECH REPUBLIC
- Pickup from Zásilkovna pickup point in Staňkov.
Pick-up from this Zásilkovna pickup point in Staňkov is FREE.
It is NECESSARY to provide the telephone number of our Czech warehouse (you will find it in the address section of the warehouse). It is NOT possible to pick up from pickup points in OTHER CITIES.
- Additional services in ITALY
- We can collect packages from the nearest collection point for an additional fee.
Distance from the warehouse up to 2,5 km - price 5,00 Eur.
Distance from the warehouse up to 5 km - price 10,00 Eur.
Distance from the warehouse up to 10 km (max) - price 20,00 Eur.
- The following information is required:
Parcel tracking number