IMPORTANT: We do NOT make returns UK, Japan and USA.

• If the Seller gives a free return in Germany, Latvia or Poland, the goods from the German, Latvian or Poland warehouse will be returned free of charge;
• If the Seller does not provide free return, parcels will be shipped from the German, Latvian or Poland warehouse to the Seller via SmartPosti at rates set by the parcel service;
• The return of goods to France, Italy, the Netherlands, Spain and the Czech Republic is carried out from the warehouse in Lithuania directly to the sellers via SmartPosti.
• If return is not free, the following information must be provided on the consignment:
  Customer BuyEU ID 
  The country to which the shipment is being returned 
• The maximum dimensions of a paid return shipment are 60x40x40. If the measurements are larger, it is necessary to contact our customer service regarding the cost of returning the parcels.
• 30 kg is the maximum weight of a returned parcel. Otherwise, please contact customer service.
• There are no restrictions on measurements for free returns.
• The goods being returned can be transferred to goods pick-up point in Vilnius, pick-up point in Kaunas or by courier to JSC Pigu Perku Group, Europos pr. 96, LT- 46351 Kaunas, Lithuania;
• The total length of the sides shall be not more than 180 cm, and if one side is longer than 120 cm the weight coefficient 1,3 shall be applied. For example: if a parcel measures 100x100x10 and weighs 30 kg -> it will be charged as a 39 kg parcel.
• Returned goods are sent only after payment for the return!
• If you want the goods returned to Germany to leave the same week, they must be delivered to the collection point in Vilnius by Tuesday and to the collection point in Kaunas by Thursday. Shipments for return to Latvia/Poland are sent every working day.
• Returned goods leave the Lithuanian distribution center for Germany on Saturdays and arrive in Germany on Thursdays. Returned goods leave the Lithuanian distribution center for Latvia/Poland every working day and arrive in Latvia/Poland the next working day.