1. Application of the General Conditions and Terms
1.1. These General Terms and Conditions of Service provided by Pigu Perku Group, UAB (hereinafter referred to as "General Terms and Conditions") shall apply to all orders placed on the website www.pirkeu.lt and contracts in any form entered into between Pigu Perku Group, UAB, legal entity code 303006666, address at Europos pr. 96 Kaunas, Lithuania, hereinafter referred to as the "Company" or the "Service Provider", and third parties (hereinafter referred to as the "Customers").
2. Ordering services
2.1. By placing an order on the website www.pirkeu.lt, you are required to read and agree to these General Terms and Conditions.
2.2. You can order the following services on the website www.pirkeu.lt:
2.2.1. Parcel delivery service;
2.2.2. Intermediation service for the purchase of goods;
2.2.3. Parcel return service.
2.3. You may place an order by completing the order form on the website or www.pirkeu.lt or by contacting the Service Provider by email.
2.4. When ordering services online, the contract shall be deemed to have been concluded and to have entered into force as soon as the buyer registers and marks that he accepts and agrees to be bound by these General Terms and Conditions. The data provided at the time of ordering are stored in the Company's database.
2.5. By confirming his/her identity, the Buyer agrees that Pigu Perku Group, UAB will process his/her personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council. Pigu Perku Group, UAB acts as a data processor on behalf of its customer acting as a data controller. In processing your personal data, we comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the "Regulation"), the Law on Legal Protection of Personal Data of the Republic of Lithuania (hereinafter referred to as the "LLPPD"), the Law on Electronic Communications of the Republic of Lithuania (hereinafter referred to as the "LEC"), and any other directly applicable legal acts regulating the protection of personal data as well as with the guidelines of the supervisory authorities for the protection of personal data (hereinafter referred to as the "Data Protection Supervisory Authorities").
3. Buyer‘s rights and obligations
3.1. The Buyer must provide the Company with the correct identifying information at the time of registration.
3.2. By ticking the "I accept the terms and conditions of the website" in the order form and clicking on the "register" button, the Buyer confirms that he/she has read, accepts and agrees to be bound by these General Terms and Conditions.
3.3. The Buyer undertakes not to hand over to the Company for carriage goods which are breakable, perishable and/or susceptible to temperature fluctuations. If the Buyer does hand over such goods, the Service Provider shall not be held liable for any damage to such parcels, provided that the goods are delivered with their packaging undamaged.
3.4. The Buyer confirms and guarantees that he will not ship goods that are prohibited to be transported in accordance with the laws of the Republic of Lithuania, as well as excise goods, prohibited goods, the circulation of which is prohibited or restricted, which are prohibited from being exported from Germany, Spain, Poland, the UK, France, Italy, Latvia, the Netherlands, Czech Republic and Japan according to applicable local laws in Germany, Spain, Poland, UK, France, Italy, Latvia, Netherlands, Czech Republic and Japan:
3.5. The Buyer confirms and guarantees that the goods shipped to Lithuania are fully paid for. The shipment must be accompanied by a sales receipt or invoice. In case of violation of the obligation, the Buyer must compensate the losses to the Company.
3.6. Uncollected shipments or shipments that cannot be identified due to incorrect or incomplete data are stored for no longer than 2 months, counting from the day the shipment reaches the distribution center. After this period, the shipment is considered abandoned property of the recipient, which the service provider is not obliged to store.
3.6.1. The service provider, without additional notice, has the right to dispose of or realize such a shipment.
3.6.2. From the moment of disposal or realization, ownership of the shipment transfers to the service provider, and the recipient loses all rights to the shipment.
3.7. The Buyer undertakes to pick up the parcels no later than within 20 calendar days of arrival in Lithuania, i.e. if the status of the parcel changes - Parcel in the distribution center (Lithuania). If the parcel is not picked up within 20 calendar days from the day the parcel arrived in Lithuania, a fee of 1 euro is applied for each additional day of storage. This fee is calculated separately for each Buyer's parcel.
3.8. By confirming his/her identity, the Buyer agrees to receive informative emails about parcel status changes and important information about the changes. The information is sent before you opt out of receiving direct marketing messages.
3.9. The Buyer must pay all costs (value of the parcel, sellers' delivery costs, etc.) related to the parcel before the parcel is delivered to UAB Pigu Perku Group warehouses in abroad. Parcels, whose costs are unpaid or partially paid at the moment of delivery to a foreign warehouse, will not be accepted and the customer will not be able to submit claims for such parcels. All parcels must be paid before the delivery to UAB Pigu Perku Group foreign warehouses.
3.10. If your parcel is non-standard dimensions, you must contact our customer service before delivery. If parcel length measurements are bigger than 220 cm, you should contact our customer service personally.
3.11. At the time of collection, the recipient must collect the shipment or cargo together with all packaging used during delivery, including but not limited to pallets, containers, and/or other packaging materials with which the shipment was delivered and prepared for collection.
3.12. If you choose delivery via our partner services (SmartPosti, Omniva), the Buyer or the Buyer's representative together with a representative of the transport company must check the external condition of the parcel at the time of delivery. If the goods are accepted without complaint, the goods will be deemed to be in good condition at the time of delivery.
3.13. If a violation of the package of the parcel is detected, the Buyer or the Buyer's representative must not accept the parcel. In this case, the representative of the transport company, together with the Buyer or the Buyer's representative, fills out a special parcel inspection report, which indicates the violations found. Submit a claim for violations or other discrepancies within 24 hours at the latest from the time of receipt of the parcel (from the moment you confirm receipt of the parcel with a signature to the courier). After the Buyer or the Buyer's representative accepts the parcel and signs the data logger or paper delivery confirmation provided by the representative of the transport company without comments, it is considered that the goods have been delivered in an undamaged package, the additional services specified in the data logger or the paper delivery confirmation have been properly performed, unless the contrary is proven.
3.14. If you choose delivery to our partners' (SmartPosti/Omniva) post machines, you must check the package at the self-service terminal when picking up the parcel. If you notice that the parcel is damaged, contact the Company immediately. Contacting our customer service department will provide you with all the information you need to file a claim with the courier service.
3.15. If the recipient, at the time of collection, leaves the pallet, container, or other packaging materials and does not collect them by the end of the working day of the pirkeu.lt collection point, the service provider has the right to dispose of such items. A fee of 20 euros may be charged to the recipient for the disposal service.
4. Rights and obligations of the Service Provider
4.1. Shipments are registered within 24 hours of delivery.
4.2. The Service Provider undertakes to accept the Buyer's goods from Germany, Spain, Poland, the UK, France, Italy, Latvia, the Netherlands, the Czech Republic and Japan and deliver them to Lithuania and enable the Buyer to pick up the goods in the manner specified in the order.
4.3. The Service Provider undertakes to ensure the confidentiality of the Customer's information entrusted to it and not to disclose it to any third party without the Customer's consent, except in the cases provided for by law.
4.4. The Service Provider is not responsible if the Goods are not handed over to the Service Provider, or if the goods are handed over with damaged packaging (broken or damaged goods). In this case, the Service Provider has the right to refuse to accept the Goods and informs the Buyer thereof.
4.5. If the service provider has suspicions about the contents of the parcels, we reserve the right to inspect the parcels or to repackage them in the case of large volumes.
4.6. If the parcel contains items prohibited for sending, the Service Provider shall return the parcel to the sender or inform the competent authority in accordance with the cases and procedures established by law.
4.7. The Service Provider is not responsible for non-delivery of parcels, if an incorrect address is specified, the recipient refuses to accept the postal parcel. In this case, the parcel is stored by us in accordance with the procedure and terms set out in these General Terms and Conditions.
4.8. The Service Provider refuses to accept parcels from third countries to European warehouses. In third country warehouses, we only accept parcels from that third country.
4.9. The Service Provider is not responsible for mistakenly accepted parcels with items of content specified in this section. The Service Provider has the right to stop the transport at any stage in accordance with the established procedure and check the contents of the package by drawing up an act of the commission, if he suspects that the parcel contains prohibited items that may pose a risk to human health or other parcels prohibited to be transported to the territory of other countries. If there is a suspicion that the Buyer may violate the laws of the Republic of Lithuania, the Republic of Poland, the United Kingdom, the Federal Republic of Germany, the Republic of Spain, the Republic of France, the Republic of Italy, the Republic of Latvia, the Federal State of the Netherlands, the Czech Republic or Japan, the Service Provider may refuse to accept the parcels, and if they were accepted to be returned to the Seller. In this case, the Service Provider takes all necessary security measures. The Buyer has the obligation to compensate all costs and losses incurred by the Service Provider as a result.
4.10. The Service Provider prepares the order for pickup/shipment only when all the parcels in it have been received at the parcel distribution center.
4.11. The Service Provider's responsibility starts only from the moment when the Service Provider's representative has accepted the parcel in the foreign warehouse. If the parcel has been improperly packaged and damaged during transportation, due to improper packaging, the company is not responsible for compensation to the customer even if the parcel has been accepted.
4.12. If the company's warehouse address changes or the warehouse closes, parcels that will be delivered to the warehouse after the specified deadline will not be considered the responsibility of the company.
4.13. The company undertakes to take the parcels received in the country of the European Union to Lithuania at the nearest planned departure of the parcels, regardless of whether the customer has already paid for the transportation service, since the parcels are not stored in a foreign country.
4.14. Parcels from China and Japan are not dispatched until payment for the parcel has been received.
4.15. Parcels are stored free of charge for 20 calendar days from the day they arrive at the distribution center. After the free storage period expires, a storage fee applies: €1 per day.
4.16. Pirkeu.lt reserves the right, at its sole discretion, to restrict, suspend, or terminate a user’s access to the Services if it is determined that the user is using the Services in violation of Pirkeu.lt rules, legal requirements, or otherwise harming the platform’s operation, security, or other users.
5. Goods packaging
5.1. Parcels must reach our warehouses properly packaged and undamaged (without defects), because otherwise the company does not take responsibility for parcels damaged during transportation and does not compensate for the losses incurred.
5.2. All parcels must have outer packaging adapted to the specific characteristics of the contents of the package and suitable for transporting the parcel by road. Proper packing of the parcel is such that it is impossible to reach and damage the goods inside without damaging the package. The packaging must protect the contents in such a way that they are not damaged due to pressure, transportation together with other parcels and further administration. Also, the packaging must ensure that there will be no danger to people, other parcels, devices, transport, etc.
5.3. If parcels are received without package, box or improperly packaged, an additional fee may apply for packaging.
5.4. Packaging requirements for parcels:
More about it - PROPER PACKAGING.
5.5. If a parcel has been improperly packaged and damaged during transportation, due to improper packaging, the company is not responsible for damages to the customer, even if the consignment has been accepted.
5.6. Insurance applies only to a properly packaged consignment.
5.7. The Seller is responsible for the proper packaging and preparation of the parcel for shipment. If the contents of the parcel are damaged due to the Seller’s failure to ensure appropriate packaging, the Company cannot be held liable. In such cases, the Customer must contact the Seller regarding any incurred damages.
5.8. It is recommended that cargo weighing more than 30 kg should be packed on a pallet or in a container that allows the use of normal mechanised handling equipment (an electric forklift or a hydraulic hand pallet jack) to avoid any damage.
5.8.1. Cargo arriving on a pallet or any other type of packaging is weighed, measured, and transported in the same configuration in which it was received. The cargo is not removed from the pallet or other packaging and is not dismantled.
6. Payment arrangements
6.1. All payments, depending on the payment method you choose, are made by transfer to the bank account of the Company or a third party authorized by the Company, Paysera LT, UAB, which provides payment services, specified on the website.
6.2. The company does not adjust invoices for transport services. Please note that it is necessary to select the payee's details before making a payment.
6.3. The company periodically provides customers with the opportunity to use discount codes that can be entered during the order process on the website or special prices. It is important to note that discount codes and/or special prices cannot be applied with other promotions or discounts. Discount codes cannot be combined with other applicable offers.
7. Responsibility
7.1. The Company's liability for the transportation and return of parcels is limited in accordance with the Convention on the Contract for the International Carriage of Goods by Road (CMR Convention).
7.2. The Company's liability for the intermediation service is limited to direct losses, but the total liability cannot exceed the service price for this service.
7.3. The Company has insured the carrier's civil liability in "If P&C Insurance AS branch" in accordance with the Convention on the International Carriage of Goods by Road (CMR Convention), which is limited. The carrier's liability according to the CMR Convention is limited to 8.33 SDR for each kilogram of the parcel, which is about 10 euros per 1 kilogram.
7.4. If the value of your parcel is greater than specified in p. 7.1, the Company recommends that you insure the parcel with goods insurance (additional insurance). After insuring the parcel with additional insurance, the insurance will compensate you for the full value of the goods in case of loss or damage of the parcel.
7.5. If you refuse to insure the parcels with additional insurance, it is considered that you understand and agree that in case of loss or damage of the parcel, the Company's liability will be limited to 8.33 SDR for each kilogram of the parcel, which is about 10 euros per 1 kilogram.
7.6. The insurance amount cannot exceed the value of the actual purchase. The shipper may be prosecuted for fraudulently stating or falsifying the value of a parcel at a higher value than it actually is.
7.7. If the parcel is picked up at the parcel pickup point, the parcel must be inspected at the time of pickup. Otherwise, parcel insurance may not apply.
7.8. The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.
8. Parcels declarations from third countries
8.1. A 21% VAT import tax applies to all shipments, calculated on the total value of the shipment, including all related costs and other additional fees described on the pirkeu.lt website: Additional services.
8.2. The customer must submit a declaration document in their pirkeu.lt account within 24 hours from the shipment’s entry into the system. The document must show: sender/seller information; invoice/purchase date; invoice/purchase order number; final amount and currency. If the declaration documents are not submitted for more than 5 business days, a storage fee of €2 per additional day of shipment storage will apply. If the information is not provided, or provided incomplete/incorrect, the shipment will be destroyed within 20 days from its entry into the system. If the shipment was destroyed after the 20-day deadline, no claims will be accepted and no losses will be compensated.
8.3. Goods that the Company cannot transport to Lithuania due to excise duty or special transport requirements, e.g., alcohol, perfumery items, may be returned to the seller or the customer may redirect the shipment to a pickup point in a third country. An administration fee of €20 applies if the customer sends a label with a courier order. If the shipment label is handled by UAB “Pigu Perku Group”, the customer must also pay the shipping costs.
8.4. By agreeing to these rules, the buyer undertakes not to send:
8.5. If the information in the declaration is provided incorrectly and doubts arise about the accuracy of the data, or if the user orders the shipment transportation in violation of the pirkeu.lt rules — the shipment may be suspended, inspected and/or disposed of at any time. Additional fees may apply for extra storage, checking and/or other actions related to the shipment.
8.6. Shipments from third countries to Lithuania may only be sent if their declaration documents are approved no later than 24 hours before the scheduled shipping date. If the documents are approved later — shipments will depart with the next available scheduled dispatch.
8.7. By using the pirkeu.lt address for shipments to third countries, customers confirm and agree that pirkeu.lt organises the shipment forwarding and customs declaration services to Lithuanian Customs. Thus it is acknowledged that only pirkeu.lt has the right to carry out such declarations to Lithuanian Customs, and customers or third parties are not authorised to conduct such procedures independently. General-form declarations are not publicly available and are not provided.
9. Parcel Collection and Delivery
9.1. Customers can choose to collect their order at our Vilnius or Kaunas pickup points, or use a delivery service via Omniva, SmartPost, or courier delivery to home or parcel lockers.
9.2. Orders are usually ready for collection within 1 business day from the moment all parcels in the order reach the distribution center.
9.3. Courier services deliver parcels to homes and parcel lockers within 1–3 business days after the order has been handed over.
9.4. When selecting home or parcel locker delivery via courier service, the delivery fees apply as listed in the Prices section.
9.5. When choosing collection at the Vilnius or Kaunas pickup point, a handling fee of €0.49 is applied per order, regardless of the number of parcels in the order.
9.6. If any parcel packaging damage is detected, the Customer or their representative must refuse to accept the parcel. In such cases, the courier, together with the Customer or their representative, will complete a special inspection report indicating the identified damages. Claims regarding damages or discrepancies must be submitted within 24 hours from the time of receipt (the moment the delivery is confirmed by signing for the parcel). If the Customer or their representative accepts the parcel and signs the courier’s electronic device or paper delivery confirmation without comments, it is deemed that the goods were delivered in undamaged packaging and any additional services listed in the confirmation were properly performed, unless proven otherwise.
9.7. When choosing delivery via our partner services (SmartPost, Omniva), the Customer or their representative must check the parcel’s external condition together with the courier at the time of delivery. If the parcel is accepted without remarks, it will be considered to have been in good condition upon delivery.
9.8. When choosing collection at the Vilnius or Kaunas pickup points, the Customer must check both the external and internal condition of the parcel at the time of pickup. Otherwise, it will be considered that the parcel was handed over in perfect condition, and it will not be possible to determine whether any later-noticed damages already existed at the time of collection or occurred afterward.
10. Intermediation service for the purchase of goods
10.1. The Company acts as an intermediary between the seller of the goods and the buyer (You), therefore the Company is not the seller of the goods and is not responsible for the transportation of the goods to the Company's warehouse in foreign countries, the quality of the goods, packaging and other matters unrelated to the services provided by the Company. In the event of problems between the buyer and the seller, the Company, having received a timely notification from the buyer about the problems appeared, can only offer assistance of a communicative nature. If necessary, the Company can send all necessary payment confirmations.
10.2. The characteristics of each product sold shall be indicated by the seller of the product in the foreign e-shops, next to the description of each product. The company is not responsible for the fact that the goods in foreign e-shops may not correspond to the actual size, shape, color or other parameters.
10.3. Sellers of foreign e-shops, in accordance with the legal laws of their country, provide a guarantee for the quality of the purchased goods valid for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of the goods.
10.4. More detailed information about guarantee conditions of the goods is provided in the descriptions in foreign e-shops websites.
10.5. The Company acts as an exposed intermediary (Article 2, Paragraph 6 of the Law on value added tax), therefore it can issue invoices only for intermediary services (Article 16, Paragraph 1 of the Law on value added tax). You can read more about it on the website of the State Tax Inspectorate.
10.6. The company can issue invoices only for the amount of intermediation, the difference between the amount you paid for the company and the original amount of goods with delivery to the company warehouses in foreign countries. The company does not issue invoices for the goods you have purchased because they do not sell them but only mediate in ordering goods from foreign electronic stores. The company, at the request of the customer, may request the seller to issue an invoice with the details specified by the customer and submit other documents for the purchase of goods.
10.7. The Company acts as an intermediary between the buyer and the seller and provides services for the purchase of goods, so we create an invoice only for the purchase service. The invoice for the goods you purchased is created for you by the foreign store that sells it. The Company does not adjust the invoices for the goods purchased by you.
10.8. The price of the goods purchase service depends on the value of the goods (if the seller's delivery to the company warehouse abroad is not free, it is added to the amount of the goods).
10.9. The Company provides a parcel collection service from the INPOST parcel locker located at Bakałarzewska 90, Suwałki, 16-400.
The parcel locker name is Moya Paczkomat SUW06N. The parcel collection fee is 3 EUR. The recipient must send the parcel collection details (tracking number, PIN code, indicated phone number, and address) by email to [email protected]. Parcel collection is carried out on the next business day after the required information is submitted by email. Parcels are also collected in cases where the recipient has ordered delivery using pirkeu.lt details.
10.10. By using the foreign warehouse details (address, phone number and/or other information) provided by the Company, the customer agrees that the Company will administer the receipt, processing, and transportation of the shipment to Lithuania. In cases where the shipment is delivered to a foreign parcel locker and the Company’s contact details are indicated, it is considered that the recipient of the shipment is the Company. The Company acquires the right to receive, collect, and handle the shipment, and the customer is subject to all provisions of these Terms regarding the transportation of the shipment.
11. Return of goods
11.1. The Company provides parcel return services in the following countries: Germany, Poland, Latvia, Spain, Italy, France, the Netherlands, and the Czech Republic. Parcel return service is not available in third countries: Japan, the United States of America, China, South Korea, and the United Kingdom.
11.2. If the delivered item was damaged, did not match the description, or otherwise failed due to the Seller’s fault (e.g., improper packaging), and the Seller agrees to compensate for the incurred losses, the fee for the Company’s purchasing and/or delivery service is non-refundable.
11.3. Parcels can only be returned once they have reached the distribution center, and the recipient pays the delivery costs, in cases where the parcel is to be returned before collection/delivery in Lithuania. Parcels cannot and will not be returned from foreign warehouses; they are prepared for return only at the distribution center in Lithuania.
11.4. Returned parcels are dispatched only after the Customer has paid the parcel return service fee. How to prepare a parcel for return: Return of goods.
12. Money refund
12.1. Terms of return of the Company's intermediation services for the purchase of goods.
12.1.1. If the purchase is not possible due to the Company's fault, 100% of the purchase fee is returned to the Buyer.
12.1.2. If the purchase is not possible due to foreign e-shop‘s fault:
12.1.3. If the purchase is canceled due to the Buyer's fault:
12.1.4. If the Goods purchase service cannot be performed, the money paid by the Buyer for the goods will be refunded within 7 working days from the receipt of the request. If the purchase service fee is refunded, the refund is made within 7 working days from the receipt of the request.
13. Payment by e-wallet
13.1 The User may, by logging into their Pirkeu.lt account, top up the e-wallet with the amounts set out in the e-wallet, ranging from EUR 25 to EUR 500.
13.2 If the User recharges the e-wallet with the selected amount, he/she receives a 5% gift of the recharged amount. For example, if the User recharges the e-wallet with EUR 100, the User will have and be able to use a total of EUR 105.
13.3 The User may use the e-wallet to cover the full amount of the basket.
13.4 Once the e-wallet has been topped up and the additional 5% has been received, it must be used within a period of 12 months, after which it is cancelled.
13.5 Funds deposited by the User may be returned to the User at any time upon request.
13.6 The 5% is not refundable or exchangeable for cash.
13.7 In the event of a refund, a fixed administrative fee of EUR 10.00 shall apply.
13.8 The e-wallet balance cannot be used when the e-wallet balance is insufficient for the order amount. In this case, you need to top up your e-wallet or choose an alternative payment method.
14. Submission of Claims
14.1. Please send all messages and claims regarding the Company's services by e-mail: [email protected].
14.2. The letter must be accompanied by documents substantiating the circumstances set out in the claim, as well as a document stating the amount of the damage and a document stating who in the foreign country received the consignment and who signed for the acceptance. Claims may only be submitted by the person who ordered the services or by a duly authorised representative.
14.3. Customer claims are considered within 30 calendar days.