F.A.Q

FREQUENTLY ASKED QUESTIONS

Why do I need to verify my identity?

Identity verification system allows to ensure security against persons seeking to make a profit by deceit. The person who asserts his identity assumes responsibility for the content of parcel. 

Do you carry large purchases/cargo?

Yes, we carry cargo of various dimensions. 

Where can I find the address of the warehouse in Germany, Poland, England, French and Italian ?

German, Polish, French, Italian  and English warehouse addresses are provided to the verified customers. You can find them by logging in to the system in the "account" section. 

When is it possible to pick up purchases from a warehouse in Kaunas?

Purchases can be picked up when the status of the purchase changes to "Parcel is ready for pickup in Kaunas". 

Is it necessary to print a proforma before I pick up my purchases?

No, it is not necessary to print, the invoice will be printed in the warehouse. 

How is my purchase status changing? How can I track it?

As soon as we receive your purchases in Germany, Poland, or England, we will enter them into the system, and you will receive an automatic system notification that a new purchase has been received on your behalf (you can see weight, size and shipper in your account), the purchase status will be "Parcel in Germany", "Parcel in Poland", "Parcel in England". When all parcels of the week leave for Estonia, their status will be changed to "Parcel traveling to Estonia". Upon a receipt of the parcel in Estonian warehouse, you will receive the message "The parcel is in the distribution center". When parcels are traveling to Estonia or already are in Estonia, you will be able to add them to your invoice, choose a delivery method and pay for them. Once the parcel is ready you will receive a notification and we will change their status to "Parcel sent". 

Where can I find an invoice?

You'll find the invoice in your account and it will be emailed to you after you make a payment.

Can I buy from other online stores or only from the ones listed on your website?

It is possible to buy from all online stores in Germany, England, Poland and other European Union countries that offer delivery to Germany or England. 

What should I do if I receive a damaged goods?

If you are dissatisfied with the condition of the item you received and you think it may have been due to poor transport – be sure to contact us and we will deal with each case exceptionally. 

How can I pay for the services provided?

You can pay by e-banking. 

Is there a possibility to ship a higher quantity of goods?

Yes, it is always possible to "stock up" parcels in our warehouse and only after collecting the desired quantity of goods after they have been collected to pick up them. 

I have ordered a purchase but it has not yet been entered into the system. Why?

First, make sure the item has actually been shipped by the seller and delivered to our address. Alternatively, we received the item, but the seller did not provide you with the ID assigned to you or provided it incorrectly. Send the parcel tracking number by email info@ostaeu.ee.

A purchase came to the German warehouse and I would like to return it to the seller. Is there a possibility?

Yes, deliver the parcel to one of our pickup points and we will return your purchase to the seller/shipper.